Healthy Solution Point
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Privacy Policy

How Healthy Solution Point collects, uses, shares and protects your personal information, and the choices you have at every stage.

Applies to: our website, clinic and newsletter Status: current published version Questions: support@healthysolutionpoint.com
This policy is a plain-language summary written for readability. Where full legal or statutory detail applies, your rights remain those provided by applicable law.

Information We Collect

Healthy Solution Point respects your privacy and handles personal information with care. This policy explains what we collect, why we collect it and the choices available to you.

We only gather information that serves a clear purpose — providing the care and services you request, communicating with you, and meeting our professional and legal obligations.

Information You Provide

We collect the details you choose to give us, which may include:

  • Your name, email address, phone number and postal or clinic address
  • Your birthdate, which helps us tailor advice to your stage of life
  • Details you share in appointment forms, messages or during consultations
  • Newsletter preferences, including the name and email address you submit when subscribing or unsubscribing
  • Correspondence you send to us, and the content of messages you submit through our forms

Please do not send detailed medical information through a contact form or by ordinary email. Clinical information is collected through our secure patient systems during an appointment.

How We Use Your Information

We use your information to:

  • Schedule, manage and provide the healthcare services you request
  • Contact you about appointments, follow-ups, results and care plans
  • Send our newsletter and service updates, where you have asked to receive them
  • Maintain accurate clinical and administrative records
  • Improve our services, our website and the experience we offer
  • Comply with legal, regulatory, professional and safeguarding obligations
  • Detect, investigate and prevent fraud, abuse or security incidents

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.

Newsletter and Email Communications

When you subscribe to our newsletter we store your name, email address, birthdate and any preferences you indicate. Our newsletter is for general wellbeing information and is not a substitute for individual medical advice.

Every newsletter includes a way to unsubscribe. You can also unsubscribe directly on our website at any time, or ask us by email or phone. Unsubscribing does not affect the care you receive from us.

Where we are legally permitted to do so, we may send service messages that are part of your care, such as appointment reminders, even if you have unsubscribed from the newsletter.

How We Share Information

We share your information only where it is necessary and appropriate, including with:

  • Clinicians and staff within our practice who are directly involved in your care
  • Other healthcare professionals involved in your treatment, such as a referred specialist or laboratory
  • Your insurer, where it is necessary to process a claim or confirm cover for the care you have requested
  • Service providers who host, secure or maintain our systems, under contractual confidentiality obligations
  • Regulators, professional bodies or law enforcement, where we are legally required to disclose information

We require every partner who handles your data to protect it appropriately and to use it only for the purpose we have agreed.

Cookies and Analytics

This website uses only the cookies and storage strictly necessary to make the site work, including remembering interface preferences and protecting forms against automated abuse. We do not use advertising cookies or third-party tracking pixels.

If we introduce optional analytics in future, we will update this policy and explain what is measured and how to opt out.

Data Security

We apply a range of technical and organisational safeguards to protect your information, including access controls, encryption in transit and at rest, secure backups, staff training and confidentiality obligations in every employment and partnership agreement.

No system is perfectly secure. If a breach affects your rights or freedoms, we will notify the relevant authority and inform you without undue delay where the law requires it.

How Long We Keep Your Information

We keep clinical records for the period required by the professional and statutory rules that apply to healthcare in New York State, and for as long as needed to provide safe care. Newsletter data is kept only while you remain subscribed, plus a short period afterwards to prevent accidental re-enrolment.

When information is no longer required, it is securely deleted or anonymised.

Your Rights

Depending on where you live, you may have the right to:

  • Ask for a copy of the personal information we hold about you
  • Have inaccurate or incomplete information corrected
  • Request the deletion of information where we are not required to keep it
  • Object to, or ask us to restrict, certain uses of your information
  • Ask us to stop sending you marketing or newsletter communications
  • Receive certain information in a portable, machine-readable format
  • Complain to the relevant supervisory authority if you believe we have handled your data improperly

To exercise any of these rights, contact us using the details on our Contact Us page. We may ask for information to verify your identity before acting on your request.

Children and Sensitive Information

This website and our general services are intended for adults. We do not knowingly collect personal information from children through this site. If you believe a child has provided us with information, please contact us and we will arrange for it to be deleted.

Please be careful about the health information you post publicly on social platforms or review sites. We cannot control what you share publicly, and it is always safer to send sensitive details to us privately.

Changes to This Policy

We may update this policy from time to time as our services, legal obligations or technology change. The current version is always the one published on this page, and we will highlight any material change that affects how your information is used.

Contacting Us About Your Data

If you have a question about this policy, or about the way we handle your information, please contact us:

We aim to acknowledge every request promptly and to resolve it within the timeframes that apply to the type of request you have made.

Contact our privacy lead

Questions, requests and concerns are welcome at support@healthysolutionpoint.com, or by phone on +1 315-701-4994. We would rather answer a question than have you worry alone.